Sick and Tired of IT
Taking the Blame
I enjoyed Frank Hayes’ March 7
column, “Seven IT Lessons from the
Collapse of Borders.” It was a great
Monday morning wrap-up.
But I do take issue with one statement, where he says that “no one in I T
was able to convince management to
reinvent Expert.” Expert was Borders’
inventory management system, and
Hayes points out that it was unable to
scale as Borders grew.
Why is IT being made
the scapegoat once again
for C-level incompetence?
I think that Expert’s
shortcomings would have
been pretty obvious. I
can’t imagine that one needed an MBA
to see how the system (and I’m not just
talking about technology) was failing.
Hayes seems to imply not only that I T
staff were the only ones who could see
the problem, but that I T was also the
only one responsible. Really?
If the fall of Borders was IT’s fault,
then what were the executives responsible for?
I’m growing tired of IT taking one
for the team. And it’s one thing when
Marketing and other departments
pin one on IT. Let’s face it, they’re not
going to admit any guilt themselves.
But why is Frank Hayes reinforcing a
myth and a stereotype?
Mark Simchock, chief alchemist,
492 Old Connecticut Path
P.O. Box 9171
Framingham, MA 01701-9171
“Apple’s iPad 2
Is the ‘Holy Grail’
March 13] does not
meet the minimum
standards for critical
evaluation of a product, and the
writer at times sounds more like an
apologist for Apple than an objective
I am not an Apple-basher at all,
but I think that any product evalua-
tion should be objective and critical.
Seriously, would any “Holy Grail of
computing” today lack a USB port?
You can comment
directly on our stories, at
Do You Need a
Some I T shops have
address everything from security to app
delivery and support. Does yours?
We take an in-depth look at
what you need to know for
a successful deployment.
Find these stories at computerworld.com/more
Free Tools for Data
Visualization and Analysis
Got data? Here are 22 tools that can turn
it into informative, engaging graphics.
Speed Up Your
INSIDER App delivery con-
trollers are a great way to
improve performance. But avoid overbuying,
and carefully consider which approach to take.
Editor in Chief
Mitch Betts, Julia King (events)
Michele Lee DeFilippo (production),
Sharon Machlis (online),
Ken Mingis (news)
Director of Blogs
Valerie Potter, Ellen Fanning (special
reports), Barbara Krasnoff (reviews)
Mike Bucken, Marian Prokop
Julia King, Robert L. Mitchell
Sharon Gaudin, Matt Hamblen,
Gregg Keizer, Lucas Mearian, Patrick
Thibodeau, Jaikumar Vijayan
Assistant Managing Editor
Bob Rawson (production)
Editorial Project Manager
Senior Associate Online Editor
Jamie Eckle, Preston Gralla,
Phone numbers, email addresses
and reporters’ beats are available
online at Computerworld.com
(see Contacts link at the bottom
of the home page).
Letters to the Editor
Send to letters@computerworld.
com. Include an address and phone
number for immediate verification.
Letters will be edited for brevity
Subscriptions and back issues
(888) 559-7327, email@example.com
The YGS Group, (800) 501-9571,
ext. 180, computerworld@