riCk euBanks, 42, was perfectly happy in his job as a systems integrator with at&t when a recruiter from
usaa first approached him in
January 2010. eubanks declined
Four months later, he received
another call from the same recruiting manager at usaa. “nobody
had ever been that persistent,” he
says. this time, eubanks accepted
an invitation to interview. all told, he met with 16 people during
eight interview sessions. what impressed him most, he recalls,
is “the quality of the personnel and an attention to detail,
which i learned in the military. i saw the same attention to detail in the interviewers.”
eubanks, a navy veteran with a Cisco Certified internetwork
expert certification, signed on
with usaa. “it was a great fit from
a cultural standpoint,” he says.
indeed, the culture is his favorite
thing about working at usaa.
“we strive to be the best, and
that’s a great thing, because i
like challenges,” eubanks says.
He also likes the fact that he has
ready access to additional educa-
tion and training, which he takes
advantage of on a regular basis. “i
recently went to a wireless class
that was completely supported by
my management. i’m also going to
Cisco live in July, which is one big
training festival,” he notes.
eubanks also values usaa’s
commitment to work/life balance. “i enjoy working hard, but i
also want time to recharge,” he says. often, he does so at a usaa
event, such as its spring festival. “i’m a family man with three
boys,” he notes. “we’ll be coming here to watch the fireworks,
and after t-ball and baseball, we’ll be here enjoying hot dogs.”
— Julia king
For tHe 18tH year in a row, Computerworld conducted a survey to identify the 100 best places to work for IT professionals. In August 2010, Computerworld started accepting
nominations. Participants were asked to provide
the name and contact information of the appropriate individual at their company who was familiar with or had access to employment statistics
and financial data, as well as benefits policies and
programs for the IT department and company.
20 Computerworld JUNE 20, 2011
In January 2011, each contact at more than
500 nominated companies received a 75-
question survey asking about their organization’s average salary and bonus increases, percentage of IT staff promoted, IT staff turnover
rates, training and development, and the percentage of women and minorities in IT staff and
management positions. In addition, information
was collected on retention programs, how each
organization rewards outstanding performance,
and benefits such as flextime, and reimbursement for college tuition and technology certifications. Information from those surveys was
used in compiling the 100 company profiles on
the following pages.
Upon completion of the company survey, participants were emailed instructions on selecting
a random sample of their U. S.-based full- and
part-time IT staffs. All participating companies
were required to obtain feedback from their employees. The responses to the employee survey
went directly to a third-party research company.
Topics covered in the survey included satisfac-
tion with training and development programs,
compensation, benefits and work/life balance. In
addition, employees were asked to rate morale
in their IT departments, the importance of vari-
ous benefits, and their agreement with a variety
of statements, from career growth to manage-
ment’s fair and equal treatment of employees.