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» EDITORIAL
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Julia King, Robert l. Mitchell
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Sharon Gaudin, Matt Hamblen,
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patrick Thibodeau, Jaikumar
Vijayan
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Christina Collins
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Mari Keefe
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Ken Gagné
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linda Gorgone
Contributing Editors
Jamie Eckle, preston Gralla,
Tracy Mayor
26
EXTREME
STORAGE
COVER STORY
Virtual
Vexations
16 Server virtualization can complicate a storage
administrator’s job. Here’s a look at five common
headaches — and what you can do about them.
Extreme
Storage
26 Big institutions like the
library of Congress take
innovative approaches to dealing
with the challenge of storing
massive amounts of data.
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Listening to the Voice of the Customer
28 Consumers have an ever-expanding number of ways to tell you what they think, so it’s imperative
to take an organized approach to collecting, storing and analyzing their feedback.
HEADS UP | 2 BI helps the
Pittsburgh Pirates fill seats. |
New flaws are found in SCADA
systems. | 4 Bloomberg rails
against the H-1B visa cap. |
OpenStack gets an upgrade.
8 Users hope for stability
at Hp with Meg Whitman’s
appointment as CEo.
to get on board. | 40 Details
are at the root of I T-business
disconnects, says Paul Glen.
NEWS ANALYSIS
6 Apple rivals and IT gurus
remember Steve Jobs and
reflect on his lasting impact. |
OPINIONS | 14 Steven
J. Vaughan-Nichols checks
out Windows 8 and its Metro
interface and sees a Vista-like
train wreck. | 35 Preston
Gralla pans Metro as well,
saying enterprises aren’t likely
DEPARTMENTS
10 The Grill: Save the
Children CIo Ken Murdoch |
34 Security Manager’s
Journal: Getting the Most
out of SIEM | 36 Career
Watch | 39 Shark Tank