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24
INTEGRATION
IN THE CLOUD
COVER STORY
Is Your Outsourcer
Agile Enough?
18 More companies are choosing agile development to create user-friendly
apps that can evolve quickly. Here’s how to decide if your outsourcer is up to the task.
Integration in the Cloud
24 Mohawk Fine Papers saves millions
by using the cloud as a central integration point
for all its B2B transactions.
Standardizing the Desktop
28 Creating a “gold standard” desktop version
to push out to all employees can mean lower costs,
tighter security and smoother operations.
HEADS UP | 4 IBMmakes
a breakthrough in quantum
computing. | Carrier IQ seeks
to allay privacy concerns. |
6 Europe passes the U.S. in
exascale research funding. |
Schmidt recalls an erstwhile
Google currency scheme.
be at fault when data centers
break. | 10 I T managers face
a consumer tech challenge.
ROI. | 40 Thornton A. May
imparts what you need to
know about enterprise
content management.
NEWS ANALYSIS | 8
Research reveals who tends to
OPINIONS | 16 Preston
Gralla wonders whether
Microsoft and Apple think
computers are just big
smartphones. | 34 Bart
Perkins thinks call centers
and help desks can provide
DEPARTMENTS | 12 The
Grill: CIO Mojgan Lefebvre |
33 Security Manager’s
Journal: Plugging a hole in
a SaaS app | 36 Career
Watch | 38 Shark Tank